Privacy Policy

Last updated: TODO — insert publication date.

Who we are

Nortfrost Express Inc. (“Nortfrost Express”, “we”, “us”) operates this website at https://nortfrostexpress.com. We are a Canadian transportation company and we handle personal information in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

What we collect

This website has no user accounts, no database and no administrative back end. We collect personal information in only one way: when you choose to submit our contact form or contact us by phone or email. That information may include:

• Your name and the company you represent
• Your email address and telephone number
• The content of the message or freight enquiry you send us

We also collect aggregate, non-identifying website statistics such as page views and referring sites. Our analytics provider does not set cookies or build a profile of individual visitors, and we do not use advertising or cross-site tracking technologies on this website.

Why we collect it

We use the information you provide to respond to your enquiry, quote freight, arrange transportation services and maintain a record of our business correspondence with you. We do not use it for any other purpose without your consent, and we do not sell, rent or trade personal information to third parties.

Consent

By submitting our contact form or contacting us directly, you consent to our using your information for the purposes described above. You may withdraw consent at any time by contacting us, subject to any legal or contractual records we are required to keep.

Disclosure to third parties

Contact form submissions are transmitted by a third-party form delivery service and emailed to us; they are not stored on this website. We may also disclose information to service providers who act on our behalf, such as our email provider, and where we are required to do so by law or by a lawful request from a government authority, including customs authorities in connection with cross-border shipments.

Retention and safeguards

We retain personal information only as long as necessary for the purposes described above or as required by law. We protect it with safeguards appropriate to its sensitivity, including restricted access and encrypted transmission of this website over HTTPS.

Access and correction

You have the right to ask what personal information we hold about you, to request access to it, and to have inaccurate information corrected. Contact us using the details below and we will respond within the timeframes required by PIPEDA.

Cross-border storage

Some of our service providers may store or process information outside Canada, where it may be subject to the laws of that jurisdiction. TODO — confirm with counsel which providers apply and name the countries involved.

Changes to this policy

We may update this policy from time to time. The revised version takes effect when posted on this page, and the “last updated” date above will change accordingly.

Contact our privacy officer

Questions, access requests or complaints about how we handle personal information should be directed to our privacy officer:

• Email: info@nortfrostexpress.com
• Telephone: 1-800-000-0000
• Mail: Nortfrost Express Inc., 000 Example Road, Mississauga, ON L0L 0L0, Canada

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.